Hotel Executive Training Program

Housekeeping is the biggest department of the hotel organisation. It is the face of the organisation outward as well as inward presentation. Brightly cleaned rooms, well-maintained public areas, restaurants, freshly laundered and pressed uniforms and linens denote the image of the Hotel.

The Housekeeping Department employs the largest staff than other departments under Rooms Division. The Executive Housekeeper is in-charge of the department, assisted by an Assistant Executive Housekeeper. Middle Management is composed of Floor Supervisors, Public Area Supervisors, and Linen and Uniform Supervisor. Room Boys and Public Area Attendants are assigned to specific sections of the hotel and are responsible for maintaining cleanliness of the guest rooms and public areas respectively. The Linen personnel are responsible for the preparation of linens, towels, and uniforms.

The Housekeeping Associates are accountable for maintaining two types of inventories: recycled and non-recycled. Recycled inventories are those items that are relatively limited life cycle but are used over and over again in Housekeeping operations. These include linens, uniforms and guest loan items such as hot water flasks and hairdryers, etc. Non-recycled inventories are those items that are consumed or worn out during the course of routine Housekeeping operations. These include cleaning supplies, small equipment items and guest supplies and amenities.

Cleanliness is one of the most important assets in the hotel. It is one of the deciding factors whether a guest will return or not. Guests may accept minor problems elsewhere, but expect and deserve, spotless accommodation. It is critical to the success of the hotel system that every guest room and public areas are cleaned thoroughly and in a consistent manner. The goal is to ensure the highest standard of cleanliness while maintaining efficiency.

Contact Hotel Executive Training Portal for a series of professional hotelier skills training materials in various scenes.